Online Shopping FAQ
ONLINE SHOPPING FAQS
BDIaustralia strives to ensure you are satisfied. We want you to love and enjoy your purchase. If something isn’t quite right, let us know. Should you have any other queries call or email us to discuss.
If in stock, we typically process and ship your order within 10 - 14 business days. ETA to your address will depend on location and delivery company schedules. You will receive tracking information and/or delivery company contact details so you can track the progress of your delivery. If an item is out of stock, you will be provided with an ETA.
Due to the weight of items, delivery charges are for curb to curb service. If you require items to be taken into your premises and/or assembled please note this on your order and we will contact you with a freight quote for these services.
We accept Visa, Mastercard, Debit cards. If EFT is required, please email us and we will fulfil your order manually and provide you with bank details for the transfer.
Orders are sent via a furniture freight company and generally take 2 weeks from the order date depending on the Australian destination. Once an order ships from BDIaustralia, we no longer are responsible for the status of the package, rather it is the carrier’s liability for tracking and delivery time.
If applicable a team member will contact you to inform you of any additional costs ie additional delivery charges due to isolated addresses. In this case, your order will not be processed until we have confirmed a total cost price for you.
At this moment, we are unable to offer international delivery.
REFUND AND REPLACEMENT
BDIaustralia strives to ensure you are satisfied. We want you to love and enjoy your purchase. If something isn’t quite right, let us know.
We pride ourselves on providing quality products to our customers. If your purchase is considered faulty, we will gladly offer a refund, replacement or credit note, for the full purchase price. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We understand ordering over the internet can be difficult. For this reason, we welcome an exchange or full refund on online orders within 14 days of purchase. The item(s) must be returned in their original condition and packaging. All costs regarding delivery will be at your expense.
Should you consider an item flawed or damaged upon delivery, please contact us as soon as possible to discuss its return and replacement. Visible freight damage to the carton(s) must be noted with the delivery company before they leave incase there is damage to the furniture inside the carton.
We’re happy to help you with any enquiries you may have regarding our products or the online ordering process. Please give us a call on 0404 635 007 or email firstname.lastname@example.org.