Refund and Replacement Policy
REFUND AND REPLACEMENT
BDIaustralia strives to ensure you are satisfied. We want you to love and enjoy your purchase. If something isn’t quite right, let us know.
We pride ourselves on providing quality products to our customers. If your purchase is considered faulty, we will gladly offer a refund, replacement or credit note, for the full purchase price. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We understand ordering over the internet can be difficult. For this reason, we welcome an exchange or full refund on online orders within 14 days of purchase. The item(s) must be returned in their original condition and packaging. All costs regarding delivery will be at your expense.
Should you consider an item flawed or damaged upon delivery, please contact us as soon as possible to discuss its return and replacement. Visible freight damage to the carton(s) must be noted with the delivery company before they leave incase there is damage to the furniture inside the carton.
We’re happy to help you with any enquiries you may have regarding our products or the online ordering process. Please give us a call on 0404 635 007 or email firstname.lastname@example.org.